To access our services, you need to use Cashflows Go. Cashflows Go is your online account. It gives you access to all your transaction data, payment tools and notifications.
To use Cashflows Go, you need:
When you first sign up with us, we send you a welcome email that tells you about your Cashflows account. The welcome email includes:
To sign in:
Important: If you forget your password and try unsuccessfully to sign in too many times, your account is locked. To unlock your account, see How to change or reset your Cashflows Go password.
If you have forgotten your password, you can reset it. You can change your password at any time.
Passwords are case sensitive. Your new password must:
To change or reset your password:
Note: These emails sometimes go to the junk or spam folder and the link in the email expires after 24 hours. If you have not used the link within 24 hours, you can trigger a new email in the same way.
Within the Cashflows Go portal you can search, review, refund and report on your real-time transactions by selecting 'Transactions' from menu bar on the left side of the page. This will display a list of the latest transactions.
At the top of the transaction display screen is a search facility, full or partial search criteria can be entered for Order references, Refund references, Transaction references, Customer name and Order ID.There is also a filter option to restrict the transactions displayed to certain dates/times, amounts, currencies, payment statuses and payment channels.
Once you have found the transaction you require, click on it in the transactions list to see the details.
To perform a refund, locate the required transaction in the transaction search and click on it to display the detail view. From the detail view click the refund tab at the top of the screen, if this tab is not visible, the transaction is not eligible for refunding, this could be due to the current transaction status.
To access your business's Virtual Terminal, select 'Virtual Terminal' from the portal menu
To submit a payment for authorisation using the Virtual Terminal you must complete the following:
Additional data can be captured and stored with payment, to add extra fields to the Virtual Terminal, click on the Virtual Terminal Settings option in the portal menu.
Once you have successfully completed all the required fields, select the make ‘Charge Card’ button to send the details to us for authorisation. You will then be shown the response page detailing whether the transaction was successful.
You can view your real time Merchant Account balances and settlement batches, using the Reporting section within the portal.
Just after midnight, a daily batch of all the transactions that have been authorised is sent to the card schemes for the funds to be cleared and then settled to your Merchant Account.
Each daily settlement batch containing the transactions that have been cleared can be viewed by selecting the settlement batch report from your chosen Merchant Account's top menu.
A settlement batch will remain open until it is due for remittance. If you refund a transaction within your arrears days the transaction will be debited from the original batch that was sent for settlement.
Once the funds have been remitted the settlement batch is closed, providing you with a detailed report of your available funds from that day’s card processing.
To help you manage your business's finance the portal reporting provides a detailed statement and balance for your accounts.
To view a statement of your settled transactions, select Merchant Accounts Statement from the reporting menu. The list of transaction shown can be filtered by date and currency and can be exported in the a CSV or Excel report.
Your current balance can be viewed by selecting Dashboard option in the portal menu and clicking on the Balances tab.
In order for you to create a defence case for a disputed transaction, the following details must be provided to email@example.com within 7 calendar days of the dispute.
For more details refer to the Dispute Management guide.
To enable your business to remit it's card payment funds to an external business bank account you will need to create a payment schedule, instructions for creating or changing remittance schedules can be found in the Cashflows Go Portal User Guide.