Shopper Frequently Asked Questions
If you are in any doubt about the delivery status of your order, please contact the online store you have ordered from directly, with the relevant details, and they will be able to advise you of your order status.
We do not hold any order or delivery details and are unable to process refunds or cancel transactions on behalf of the stores who use our service. Therefore, if you have a query about deliveries, refunds or the return/exchange of any items purchased, you should contact the store you have ordered the goods or services from directly.
You have purchased a product or service from one of the many businesses that use CashFlows for their billing services. Please refer to your order confirmation email and contact the store that you made the purchase from directly if you have any queries about your order status.
We process a large number of transactions for numerous businesses; therefore in order to assist you in identifying the store that billed your card, we will require the following information to be sent to firstname.lastname@example.org:
The online store is responsible at all times for any queries relating to the payment and fulfilment of your order.
Unfortunately, if you have been unable to contact the online store you have purchased from, we can only recommend that you contact your card issuer to raise a dispute and/or approach the relevant consumer rights organisation for your region for further advice.