Knowledge
Read our latest thoughts on taking control of your payment system
Our research highlights how challenges with switching payments providers may be holding businesses back.
Not knowing how to switch payments providers leaves businesses at a disadvantage, stuck with payments systems that are not optimised for their company's needs as they evolve.
Small and medium sized businesses frequently end up staying with providers that is overcharging them, or cannot give them the options they need to expand into new markets, such as Apple Pay or Virtual Terminals. This is compounded by the fact that the people responsible for payments in these businesses have reported finding it difficult to contact their providers and access the support they need to get the most out of their payments.
Not only does this impact on growth by limiting customers' payment options, but convoluted systems mean that data is often inaccessible or difficult to reconcile and customisation requires developer work, rather than being intuitive and easy to carry out. This leads to payments management and transaction tracking being far more time consuming and frustrating.
Read our latest thoughts on taking control of your payment system