Raise a ticket in the Service Desk Portal
Joiners/leavers, hardware requests, computer issues
Raise a ticket for Information Security
Security related tickets e.g. suspicious activity, malware, phishing
Raise an HR request
Queries on cascade, pension/healthcare, recruitment, flexible working & office management
Raise a ticket for DABS improvements
For existing issues or opportunities for improvement
Raise a ticket for Incident Management
Production/corporate incident tickets
Raise a ticket for OPS BAU
Business as usual requests for IT platform team - e.g. SFTP/AWS configuration
Merchant appeal requests
For sales team to raise an appeal on declined applications
Raise a ticket for a new BCR
New features, small changes to existing products
Raise an Issue
Bugs/issue requests only
Scheme announcements & bulletins
All incoming announcements & bulletins from card schemes
Raise a Salesforce ticket
Requests, issues or bugs with Salesforce
