Raise a ticket in the Service Desk Portal
Joiners/leavers, hardware requests, computer issues
Raise a ticket for Information Security
Security related tickets e.g. suspicious activity, malware, phishing
Raise a ticket for Incident Management
Production/corporate incident tickets
Raise a ticket for OPS BAU
Business as usual requests for IT platform team - e.g. SFTP/AWS configuration
Raise an Issue
Bugs/issue requests only
Raise a ticket for DSAR
Data subject access requests only
