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Open a VoicePay account
Want to make payments safely from your mobile phone?
Open an account
FAQs
For further help and advise, visit our Frequently Asked Questions
FAQs
Consumer Safety
For advice on how to shop online safely, visit our Safety Advice
Consumer Safety

Consumer Help

Our Consumer Help is designed to answer any queries you may have about a transaction that you have made through our payment service.

If you have a transaction on your statement that refers to 'VoicePay', you have purchased a product or service from one of the many businesses that use VoicePay for their billing services. For further information please refer to About your order.


Frequently Asked Questions

Some of the most common questions asked by consumer regarding their order, including answers on why VoicePay appears on your statement.

Answers to the frequently asked questions about our service

About your order

Details our involvement in the fulfilment of an order and explains that you will need to contact the online store if you are in any doubt about the status of your order, including requesting a refund.

More on how to query the status of your order

Safety advice

Advice and top security tips on how you can shop online safely.

More on how you can shop online safely